PacketBias

1. Introduction

This Privacy Policy ("Policy") describes how PacketBias ("Company," "we," "us," or "our") collects, uses, stores, shares, and protects information in connection with the PacketBias QuickBooks Automation Platform accessible at https://n8n.packetbias.net (the "Service"). This Policy applies to all Users of the Service and is incorporated by reference into our Terms of Service and End User License Agreement.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this Policy, you must not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information that you provide directly when you register for and use the Service:

• Account Information: Name, email address, company name, and account credentials
• Billing Information: Payment method details, billing address, and transaction history (if applicable)
• Communications: Information contained in any correspondence or support requests you send to us

2.2 QuickBooks Online Data

When you authorize the Service to connect to your QuickBooks Online account, the Service may access, process, and temporarily store data from your QuickBooks Online company, including but not limited to:

• Customer and vendor records (names, contact information, billing details)
• Invoices, bills, estimates, and payment records
• Account balances and financial transaction data
• Products, services, and inventory information
• Employee information (if applicable to your authorized scopes)

Important: We access your QuickBooks Online data solely to provide the Service’s workflow automation functionality. We do not sell, rent, or otherwise monetize your QuickBooks Online data.

2.3 Automatically Collected Information

When you access the Service, we may automatically collect:

• Usage Data: Information about how you interact with the Service, including Workflow configurations, execution logs, feature usage, and session data
• Technical Data: IP address, browser type and version, operating system, device identifiers, and referring URLs
• Log Data: Server access logs, error logs, and performance metrics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and operate the Service, including executing your Workflows and processing your QuickBooks Online data as configured
• Account Management: To create and manage your account, authenticate your identity, and process payments
• Service Improvement: To analyze usage patterns, diagnose technical issues, and improve the functionality and performance of the Service
• Security: To detect, prevent, and address fraud, unauthorized access, and other security issues
• Communications: To send you service-related notices, updates, and support responses
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. How We Share Your Information

We do not sell your personal information or your QuickBooks Online data. We may share information only in the following limited circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating the Service, including hosting providers, payment processors, and analytics services. These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Policy.

4.2 Intuit / QuickBooks Online

The Service communicates with QuickBooks Online through Intuit’s APIs. Data transmitted to and from QuickBooks Online is subject to Intuit’s Privacy Policy in addition to this Policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in the good faith belief that such disclosure is necessary to: (a) comply with a legal obligation, subpoena, or court order; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with the Service; or (d) protect the personal safety of Users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or similar event, your information may be transferred as part of the business assets. We will notify you of any such change and any choices you may have regarding your information.

5. Data Storage and Security

5.1 Data Storage

The Service is hosted on infrastructure located in the United States. Your data, including QuickBooks Online data processed by the Service, is stored on secured servers with access controls and encryption.

5.2 Security Measures

We implement commercially reasonable technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using TLS/SSL
• Access controls and authentication requirements for all system components
• Regular security monitoring and logging
• Principle of least privilege for system access

5.3 Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within a commercially reasonable timeframe, except as required by applicable law or for legitimate business purposes (such as resolving disputes or enforcing our agreements).

QuickBooks Online data processed by the Service is cached temporarily as necessary for Workflow execution and is not retained beyond the period necessary to complete the relevant automated task, unless you configure the Service to store such data.

6. Your Rights and Choices

6.1 Access and Correction

You may access and update your account information at any time through the Service. For requests regarding QuickBooks Data processed by the Service, please contact us at the email address below.

6.2 Data Deletion

You may request deletion of your personal information by contacting us. We will process such requests in accordance with applicable law. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 QuickBooks Online Disconnect

You may revoke the Service’s access to your QuickBooks Online data at any time by disconnecting the application through your Intuit account settings at https://accounts.intuit.com. Disconnection will prevent the Service from accessing your QuickBooks Online data going forward.

6.4 Communications Opt-Out

You may opt out of non-essential communications from us by following the unsubscribe instructions in any email we send or by contacting us directly. You may not opt out of service-critical communications related to your account or the operation of the Service.

7. Children’s Privacy

The Service is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child, we will promptly delete such information.

8. Third-Party Links and Services

The Service may contain links to third-party websites or services, including QuickBooks Online and other integration partners. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

9. International Data Transfers

If you access the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to the transfer of your information to the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Policy on the Service with a revised effective date. Material changes will be communicated through the Service or by email. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To exercise any rights available to you under the CCPA, please contact us using the information below.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: